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Job Title:  Branch Manager - Financial Services Job Code:  458526
Job Category:  None Location:  BC - Vancouver

Our client, an international financial institution, is seeking a bilingual Mandarin/English Branch Manager for their Vancouver branch location. Reporting to the President, the Branch Manager will oversee all branch banking operations, direct and train new and existing staff, adhere to Canadian financial regulatory policies and practices and be driven to expand the existing customer base through business networking, affiliates, local associations and new/existing contacts.

The ideal Branch Manager will have the ability to work courteously with all clients and use diplomacy when needed while working within an environment where confidentiality is imperative. With the ability to work as a team, adapt to a changing business climate and have integrity and honesty, you will succeed at this role.

Your direct reports are:

Branch Operations Officer

Personal Account Managers

Customer Service Representatives

Branch Management Responsibilities:

  • Lead and oversee sales and service teams to focus on business growth, client

relationships, and business consolidation.


  • Lead sales and service teams to achieve branch business goals.


  • Implements processes, policies, systems, and practice within the functional

areas of the branch.


  • Expand customer and market for deposit taking and consumer loan generation.


  • Create positive employee experiences and takes leadership role in employee

recognition, satisfaction, and motivation.


  • Establish positive customer relationships and networks with local associations.


  • Act as Branch Security Officer to oversee and control branch security.


  • Ensure all banking regulations, acts, and rules are followed. Maintains effective

and efficient bank operation.


  • Execute banks marketing initiatives and strategies and business plans.


  • Deliver excellent client experience and resolve client complaints and issues.


  • Support management in employee career planning initiatives.


  • To provide sound communication, leadership, guidance, and assistance in

training branch staffs.


  • Prepare business plan and financial budget for the branch and seek continuous

improvement opportunities to streamline processes.


  • Act as a change agent and project manager for key initiatives. Models core

values, culture, and business goal prioritization.


  • Other duties and projects as assigned by management.


Education and Experience Required:

  • University degree / College diploma or equivalent work experience.

  • 3 – 5 years of related work experiences in banking and sales.

  • Previous experience an asset.

  • Strong knowledge in managing credit, operational, and regulatory risk.

  • Previous experience in a managerial role (preferably in banking operations) an


  • Excellent customer services ability. Strong conflict resolution skills.

  • Must have leadership skills to develop and maintain high level of teamwork,

motivation, and commitment.

  • Understands banking legislation and regulation

  • Demonstrates experience to lead others.

  • Willing to travel as needed.

  • Fluency in Mandarin Chinese and English


Key Qualifications:

  • Leadership and coaching skills

  • Teamwork

  • Excellent listening and communication skills

  • Results-oriented

  • Strong business acumen

  • Business Process Management

  • Accuracy and attention to detail

  • Decisiveness

  • Flexibility

  • Problem solving and business analysis skills

  • Relationships driven

  • Customer service focused with conflict resolution abilities

  • Honesty and integrity


This position will pay an industry competitive salary, depending on experience. Benefits commence after 3 months.


If this sounds like the position for you, please forward your resume in WORD format to Refer to position Ref. # NBBMG in your email subject line.

We thank all of those interested in this opportunity; however only those short-listed shall be contacted. We look forward to hearing from you!

Feel free to visit our website for details on this and other exciting opportunities. There is no fee for job seekers - Vancouver's #1 Employment Agency.

If you have been interviewed by a consultant with Angus One and are already registered with us, we welcome you to contact us via email at the above mentioned email address regarding this opportunity (please attach a resume in Word format.)

Angus One | Templine Professional Recruitment